Patient Information

Dr. Jin and her team provide family, cosmetic and sedation dentistry in our state of the art facility. Whether it’s designing a beautiful new smile or maintaining the beauty of your own, come see what our unparalleled services and high standard of dental care can do for you. You will always be treated with respect and provided exclusive care.

Sincerely,

Dr. Carol Jin and Team

Family DentistScheduling Your Appointment

Our office is open Monday through Thursday from 8:00 AM until 5:00 PM. We will schedule your appointment as promptly as possible. If you have pain or an emergency situation, every attempt will be made to see you that day.

We try our best to stay on schedule to minimize your waiting. Due to the fact that Dr. Jin provides many types of dental services, various circumstances may lengthen the time allocated for a procedure. Emergency cases can also arise and cause delays. We appreciate your understanding and patience.

Please call us at (925) 355-1122 with any questions or to schedule an appointment.

Is This Your First Visit?

Your initial appointment will consist of a consultation explaining your diagnosis and treatment options. Occasionally, treatment can be done the same day as the consultation. However, a complex medical history or treatment plan will require an evaluation and a second appointment to provide treatment on another day.

Please assist us by providing the following information at the time of your consultation:

  • Your referral slip and any X-rays if applicable.
  • A list of medications you are presently taking.
  • If you have medical or dental insurance, bring the necessary completed forms. This will save time and allow us to help you process any claims.

IMPORTANT: A parent or guardian must accompany all patients under 18 at the consultation visit.

Please alert the office if you have a medical condition that may be of concern prior to surgery (i.e. diabetes, high blood pressure, artificial heart valves and joints, rheumatic fever, etc.) or if you are on any medication (i.e. heart medications, aspirin, anticoagulant therapy, etc.) or require medication prior to dental cleanings (i.e. antibiotics, for pre-med.)

Insurance Information

We make every effort to provide you with the finest care and the most convenient financial options. To accomplish this, we work hand-in-hand with you to maximize your insurance reimbursement for covered procedures.

We accept any dental insurance which allows the patient to see any dentist of their choice. To be certain, please check with your insurance company to verify your coverage and benefits. To further inquiry about the dental insurances that our office is contracted with, please call us at (925) 355-1122 and we will be happy to assist you.

Please bring your insurance information with you to the consultation so that we can expedite reimbursement.

Patient Billing

For your convenience, we accept payment via cash, check or credit card (Visa, MasterCard, American Express and Discover). We also offer a third party financing option.

Payment is due at the time service is rendered unless other arrangements have been made in advance. If you have questions regarding your account, please contact us at (925) 355-1122. Many times, a simple telephone call will clear any misunderstandings.

Please remember you are fully responsible for all fees charged by this office regardless of your insurance coverage.

We will send you a monthly statement. Most insurance companies will respond within four to six weeks. Please call our office if your statement does not reflect your insurance payment within that time frame. Any remaining balance after your insurance has paid is your responsibility. Your prompt remittance is appreciated. We can make arrangements for a monthly payment plan but this must be done prior to the actual procedure.